Our Privacy Policy

This website www.drpolish.co.uk is operated by Restoration and Polishing Products Limited, a limited company registered in England, company no: 13321509, registered at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. The website is managed by us only.  By using www.dr.polish.co.uk, or through any other online marketplaces, you are acknowledging that we will collect, manage, and process your personal information according to the rules of Data Protection Act 1998 in order to deliver our products, services and to communicate with you about the same (including feedback).

Your personal information includes information such as:

• Name
• Billing and Delivery Address
• Telephone number
• Date of birth
• Email address
• Other information such as machine IP address 

Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, update or otherwise take control of your personal information. We understand your concerns over how your information is stored ad safeguarded from misuse. If at any time you have questions about our practices or any of your rights described below, you may reach us at info@drpolish.co.uk.

What information we collect, how we collect it, and why. Much of what you likely consider personal information is collected directly from you when you:

· create an account or purchase a product or service

· request support from us (ex: phone number);

· complete contact forms or voluntary request newsletters or other information from us (ex: email to request information, dispute, complaint, feedback); or participate in contests and surveys.

Our Cookie Policy. Our website uses a number of cookies to enhance the user experience for visitors:

• session cookies: temporary cookies that are essential for web site operation, and      remain until you leave our web site or close the browser. We use these      cookies to determine whether users are logged into their Barriers account,      to provide recently viewed products and to display the contents of your shopping basket.
• third party cookies: from external analytics and other applications. These cookies have varying lifetimes and they help:
• enable customers to use our 'live chat' facility
• us compile anonymous statistics on visitor numbers and activity; that in turn allow us to understand how visitors are using the Barriers Direct web      site, and how we may improve it and its content. None of these third-party cookies allow us to identify visitors personally.

You can choose to accept or decline the use of cookies on web sites by modifying the appropriate settings - see a useful guide on how to do this here. Should cookies be disabled you may not be able to use all the interactive features on our website.

We are currently operating an ‘implied consent’ policy which means that you are deemed to consent to our use of cookies when you place an order with us. Please read through our policy as it contains important information. 

How we use your information. We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the products and services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our Services. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

• Improve and optimise the operation and performance
• Diagnose problems with and identify any security and compliance risks, errors, or needed enhancement to our website.
• Detect and prevent on-line fraud and abuse.
• Much of the data collected is aggregated or statistical data about how individuals use our services and is not linked to any personal information.

Sharing with trusted third parties. We may share your personal information with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

• Processing product delivery by a partner courier companies
• Processing credit card payments
• Serving advertisements (more on this topic below)
• Conducting contests or survey.
• Performing analysis of our services and customers demographics such as a Trust Pilot review.
• Communicating with you, such as by way email or survey delivery
• Customer relationship management
• Security,      risk management and compliance

These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Services.

We will also disclose your information to third parties:

• if we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
• if we sell, buy, merge, are acquired by, or partner with other companies or      businesses, or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

WE WILL NOT SELL YOUR INFORMATION TO THIRD PARTIES OR TO OTHER NATIONS.

Communicating with you. We may contact you directly regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed to contact you based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

• Email
• Text (SMS) messages

You may also update your subscription preferences with respect to receiving communications from us by signing into your account and visiting your “Account Settings” page.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes according to the laws of England.

If you have any questions about the security or retention of your personal information, you can contact us at info@drpolish.co.uk

How you can access, update or delete your data. To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please contact us at info@drpolish.co.uk. If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Age restrictions. Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal information, please contact us per the instructions below.

Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to this policy. We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by means of a notice on our home page or news section.

Contact us. If you have any questions, concerns, or complaints about our Privacy Policy, or how we handle your personal data, you may contact us at info@drpolish.co.uk alternative, you may contact us by mail:  Restoration and Polishing Products Limited, 71-75      Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

We will respond to all requests, inquiries, or concerns within 14 days.

If you are not satisfied with our response, you may direct privacy complaints to https://ico.org.uk.